Visitor Experience Host

Ensure visitors are having the best experience while they visit Split Rock Lighthouse, by maintaining a welcoming and comfortable visit. Volunteers will be able to meet/greet visitors from all over the world. In addition, they will get the satisfaction of serving the public in many different roles and learning about one of Minnesota’s most well known historic sites. Volunteers will be able to tour the site and attend events on site. The position does allow for flexible scheduling. 

RESPONSIBILITIES 

• Welcome visitors, as they approach the visitor center and provide information and directions.
• Assist persons who may have special needs, and report safety suggestions to the volunteer supervisor.
• Respond to visitor requests and provide wayfinding assistance.
• Maintain a clean and efficient running site.
• Arrive on time and stay for the entire shift. Communicate last-minute absences as quickly as possible so other arrangements can be made.

QUALIFICATIONS 

• Friendly, outgoing, service orientated.
• Strong verbal communication skills.
• Ability to make visitors feel welcome and answer their questions in a pleasant manner.
• Comfortable dealing with large groups of visitors and the resulting noise.
• Comfortable in an environment that might require flexibility and adaptability.
• Ability to handle multiple tasks, if needed.
• Requires minimum direct supervision.
• Ability to move around the building for extended periods. May need to do some stair climbing. May require to be on their feet for 4 hours.
• Comfortable working in all weather conditions.

TRAINING 

Volunteers will be given a briefing each day prior to their shift so they know where they will be working. Training sessions will be offered on all aspects for the position.
 

TIME COMMITMENT  

• 1-2 days a week.
• Shifts are 9:30 am - 1 pm or 12:45 - 5 pm
• Volunteers are needed 7 days a week from May - October.

DRESS  

• Volunteers will be given a volunteer shirt. 
• Chinos style; khaki, navy, black or grey (no pinstripes, cargos, low-rise, stitched pockets, etc.)
• Black or Blue Jeans are acceptable 
• Name Tag will also be provided
• Comfortable shoes are recommended.

More about Split Rock Lighthouse.